Description

You will lead a team of Customer Experience Specialists to deliver exceptional support and a world-class experience to customers. You will coach and develop team members, manage metrics, and drive operational improvements to enhance customer satisfaction.

Requirements

• Minimum 2+ years of management experience with direct reports
• Must be in office Monday, Tuesday, Thursday, and Friday
• Willingness to work evenings, weekends, and holidays
• Strong communicator and team player
• Commitment to continuous learning on real estate concepts

Responsibilities

• Lead and manage a team of Experience Advocates to meet quality, responsiveness, and customer satisfaction metrics
• Inspire a culture of urgency, accountability, and execution excellence
• Build a high-engagement, in-person team culture based on openness, trust, and direct feedback
• Coach and develop team members, reviewing interactions to elevate performance
• Monitor daily and weekly performance metrics, driving corrective action