💼 About This Role

You'll oversee service delivery process improvements and partner with teams across the organization. Your leadership ensures projects meet deadlines and budgets while achieving high customer satisfaction. You'll report to senior leadership on staffing and project health.

🎯 What You'll Do

• Oversee process improvements and develop service delivery policies
• Ensure projects are on-time and within budget with high customer satisfaction
• Partner with Sales and Sales Ops to align resources with demand
• Report on staffing, utilization, project health, and financial performance

📋 Requirements

• 7+ years of management experience in Professional or Technical Services
• Experience collaborating with international teams and remote team members
• Experience with software/hardware implementation or consultative roles
• Ability to use data to analyze results and make data-driven decisions

✨ Nice to Have

• Background in building out new service capabilities for growth
• Experience recruiting and developing team members

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏠 Work remotely
• 📚 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview· 60 min