Tech Stack

Description

You will manage customer billing inquiries, process account updates and adjustments across multiple systems, research and resolve billing discrepancies, and respond to support tickets. This role is key to ensuring accurate billing and exceptional service experiences that contribute to faster patient care interventions.

Requirements

• 1+ years customer service experience or related background
• Tech-savvy with ability to learn and navigate multiple systems
• Strong multitasking and organizational skills
• Attention to detail and root cause analysis mindset
• Excellent written and verbal communication skills

Responsibilities

• Manage customer billing inquiries with professionalism and problem-solving focus
• Process account updates, adjustments, and billing changes across multiple systems
• Research and resolve billing discrepancies by identifying root causes
• Navigate multiple platforms to review account data and verify information
• Respond to support tickets and customer questions through communication channels