🛠 Tech Stack

💼 About This Role

You'll provide high-priority technical support to Replit's premium customers, diagnosing complex issues across the platform. You'll lead incident response and collaborate with engineering to improve customer experience.

🎯 What You'll Do

• Respond to premium customer issues within strict SLAs.
• Diagnose and resolve complex technical platform problems.
• Escalate high-impact issues to Product and Engineering teams.
• Contribute to internal tooling and support documentation.

📋 Requirements

• 3+ years in technical or developer support.
• Strong debugging in JavaScript or Python.
• Excellent written communication under time pressure.
• Experience with Zendesk, Linear, and Slack.

✨ Nice to Have

• Has used Replit in the last 3-6 months.
• Experience with IDEs or developer tools.
• Experience with AI tools like Claude or ChatGPT.

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• ⚕️ Health, Dental, Vision Insurance
• 🚼 Paid Parental Leave
• 🏝️ Flexible Time Off
• 🚗 Commuter Benefits