🛠 Tech Stack

💼 About This Role

You'll lead the transformation of customer enablement in an AI-forward world, building the infrastructure, capabilities, and team to reimagine how customers learn. You'll own the Academy, Knowledge Center, and trainer-led delivery, partnering with Customer Success, Support, Product, and Professional Services to embed enablement across the customer lifecycle. This is a builder role focused on AI-native education and in-product learning to drive adoption and time-to-value.

🎯 What You'll Do

• Build an AI-native education engine for adaptive content and contextual help
• Map the customer journey and embed guidance directly into the product
• Surface enablement data to inform product direction and close self-service gaps
• Manage and develop a team spanning content, design, training, and knowledge management
• Define success metrics like product adoption, time-to-value, and support deflection

📋 Requirements

• 6+ years in customer education, enablement, or learning within B2B SaaS
• Team leadership experience with a track record of moving programs toward embedded models
• AI fluency with hands-on integration of AI tools into content or delivery workflows
• Strong technical aptitude to internalize complex domains like data modeling and compensation logic

✨ Nice to Have

• Experience designing in-product learning with contextual interventions and AI-powered help agents
• Hands-on experience with digital adoption tools like Pendo, WalkMe, or Chameleon
• Familiarity with AI content generation workflows such as LLMs, AI authoring, or synthetic video

🎁 Benefits & Perks

• 🏥 Comprehensive Healthcare: 100% coverage for medical, dental, vision for FTEs
• 🏖️ Flexible Time Off: Flexible vacation plus quarterly mental health days
• 📚 Annual Stipends: Funds for professional development and caretaking needs
• 🎂 Work Anniversary Bonuses: Annual bonuses that grow with tenure
• 💰 Retirement Savings (US-Only): 401(k) plan

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Presentation· 60 min
4. 4Team Interview· 45 min
5. 5Final Interview with Leadership· 30 min