16h ago

Customer Success Manager

Brazil

full-time Remote

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll manage a portfolio of clients, focusing on retention, satisfaction, and revenue growth by analyzing paid media campaigns like Meta Ads. You'll act as a trusted advisor to ensure clients extract maximum value from performance initiatives, directly impacting retention and client expansion.

๐ŸŽฏ What You'll Do

  • Manage client portfolio for retention and growth
  • Analyze Meta Ads campaigns for optimization opportunities
  • Monitor KPIs: ROI, ROAS, CAC, LTV, churn, CPL
  • Lead strategic client meetings and performance presentations

๐Ÿ“‹ Requirements

  • 3+ years of experience in Customer Success or Account Management
  • Strong background in digital marketing or performance agencies
  • Hands-on experience with Meta Ads and performance metrics
  • Ability to interpret data and translate into strategy

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Remote-first work arrangement
  • ๐Ÿ“ˆ Performance-driven compensation (PJ)
  • ๐Ÿš€ High-growth client exposure
  • ๐Ÿ“Š Data-driven environment
  • ๐ŸŽ“ Continuous learning opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Case Studyยท 60 min

๐Ÿšฉ Heads Up

  • No salary range mentioned
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