16h ago
Customer Success Manager
Brazil
full-time Remote
๐ Tech Stack
๐ผ About This Role
You'll manage a portfolio of clients, focusing on retention, satisfaction, and revenue growth by analyzing paid media campaigns like Meta Ads. You'll act as a trusted advisor to ensure clients extract maximum value from performance initiatives, directly impacting retention and client expansion.
๐ฏ What You'll Do
- Manage client portfolio for retention and growth
- Analyze Meta Ads campaigns for optimization opportunities
- Monitor KPIs: ROI, ROAS, CAC, LTV, churn, CPL
- Lead strategic client meetings and performance presentations
๐ Requirements
- 3+ years of experience in Customer Success or Account Management
- Strong background in digital marketing or performance agencies
- Hands-on experience with Meta Ads and performance metrics
- Ability to interpret data and translate into strategy
๐ Benefits & Perks
- ๐๏ธ Remote-first work arrangement
- ๐ Performance-driven compensation (PJ)
- ๐ High-growth client exposure
- ๐ Data-driven environment
- ๐ Continuous learning opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Case Studyยท 60 min
๐ฉ Heads Up
- No salary range mentioned
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