💼 About This Role

You'll manage a portfolio of customer accounts in the Life Sciences industry, driving adoption of Tulip's frontline operations platform. You'll act as a trusted partner to ensure renewals and commercial expansion while coordinating cross-functionally to maximize customer impact.

🎯 What You'll Do

• Monitor customer adoption, utilization and overall health of deployment
• Guide customers to improve operations through digitization and new use cases
• Manage contract renewals and support commercial expansion
• Coordinate across internal teams (Support, Services, Product, Sales)

📋 Requirements

• 5+ years of experience in Customer Success or client-facing roles in Life Sciences
• Experience with change management in GxP manufacturing and operations
• Experience creating stakeholder executive presentations for enterprise corporations
• Ability to coordinate cross-functional teams (Sales, Product, Engineering, etc.)

✨ Nice to Have

• BA/BS degree; MBA/Masters preferred
• Experience in life science development or manufacturing environments

🎁 Benefits & Perks

• 🏖️ Unlimited vacation policy
• 📈 Company equity
• 🏥 Competitive benefits including Health, Dental, Vision, Life Insurance
• 🧘 Flexible work schedule
• 🏋️ Fitness subsidies