🛠 Tech Stack

💼 About This Role

You'll serve as a trusted advisor to enterprise clients, guiding them through onboarding, adoption, and long-term success with innovative workforce and financial technology solutions. You'll drive customer satisfaction, retention, and expansion by working cross-functionally with growth, marketing, product, and operations teams.

🎯 What You'll Do

• Manage strategic enterprise accounts throughout the full customer lifecycle
• Build trusted advisor relationships with executive stakeholders across HR, Payroll, Finance, IT
• Drive customer adoption and value realization by defining success metrics
• Develop and execute strategic account plans aligned with customer objectives
• Lead customer communications, launch coordination, and ongoing engagement initiatives

📋 Requirements

• 7–10+ years of experience in Customer Success or Account Management in SaaS or HCM
• Proven experience managing enterprise or Fortune 500 customer accounts
• Strong ability to communicate and influence C-suite executives
• Familiarity with CRM tools such as Salesforce, HubSpot, or Catalyst

✨ Nice to Have

• Experience in workforce or financial technology solutions
• Knowledge of customer success KPIs and reporting
• Certification in Customer Success (e.g., CCSM)

🎁 Benefits & Perks

• 🏥 Comprehensive medical, dental, and vision coverage
• 📈 Equity participation opportunities
• 🏖️ Unlimited paid time off
• 💰 401(k) plan with company matching
• 🖥️ Remote-friendly work environment with career development support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour