🛠 Tech Stack

💼 About This Role

You'll deliver front-line technical support for school safety software, owning issues from investigation through resolution. Your work directly supports the reliable operation of products that keep students and school personnel safe in a fast-paced environment. This hybrid role offers strong mentorship and career advancement opportunities.

🎯 What You'll Do

• Handle inbound and outbound calls to assist clients with software and hardware issues
• Own reported issues from investigation through resolution or escalation
• Provide on-demand product training for new and existing clients
• Document and manage support tickets accurately

📋 Requirements

• 1+ years in a technical support or customer-facing role
• Above-average written and verbal communication skills
• Proven time management skills in a remote work environment
• Stable internet connection in a private environment

✨ Nice to Have

• Associate's degree in a technology-related field or relevant certifications
• Exposure to supporting Learning Management Systems (LMS) or education technology
• Basic familiarity with Salesforce or other CRM tools

🎁 Benefits & Perks

• 🏖️ Flexible paid time off
• 👶 Paid parental leave
• 🏥 Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 💰 401(k) employer contribution
• 🐾 Pet insurance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min