1h ago
Provider Experience Associate
Remote - US
full-timemid Remotemental health
Description
You will handle provider queries via ZenDesk, identify needs, analyze product errors, update databases, and share feature requests to support providers in delivering quality care.
Requirements
- Empathetic and curious mindset
- Comfortable working across multiple systems
- Thrives in rapidly changing environment
- Ability to work overlapping hours with Pacific time zone
- Experience with provider support operations
Responsibilities
- Respond to provider queries via ZenDesk
- Identify provider needs and enable use of proprietary tools
- Analyze and report on product errors
- Update internal databases with account information
- Share feature requests and workarounds with team
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