1h ago

Provider Experience Associate

Remote - US
full-timemid Remotemental health

Description

You will handle provider queries via ZenDesk, identify needs, analyze product errors, update databases, and share feature requests to support providers in delivering quality care.

Requirements

  • Empathetic and curious mindset
  • Comfortable working across multiple systems
  • Thrives in rapidly changing environment
  • Ability to work overlapping hours with Pacific time zone
  • Experience with provider support operations

Responsibilities

  • Respond to provider queries via ZenDesk
  • Identify provider needs and enable use of proprietary tools
  • Analyze and report on product errors
  • Update internal databases with account information
  • Share feature requests and workarounds with team
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