🛠 Tech Stack

💼 About This Role

You'll help implement Cloudbeds' Whistle messaging platform for hotel clients, tailoring it to their needs. You'll drive product adoption and show ROI while building strong client relationships. This role offers a chance to work with a globally remote team transforming hospitality technology.

🎯 What You'll Do

• Facilitate client onboarding, training, and support via video, phone, email
• Resolve customer inquiries and troubleshoot escalated issues
• Partner with Sales to define success, demonstrate ROI, drive retention
• Record activities in Salesforce, gather feedback for product improvements

📋 Requirements

• 3+ years hospitality experience (Front Desk/Revenue Manager) or 3+ years SaaS customer-facing role
• Deep expertise in Revenue Management principles and technology (RMS, dynamic pricing, etc.)
• Ability to translate AI-driven concepts into clear business terms
• Professional fluency in English

✨ Nice to Have

• Project Management certification
• Professional fluency in Spanish
• Familiarity with CRM/Email Marketing platforms

🎁 Benefits & Perks

• 🏖️ PTO in accordance with local labor requirements
• 🧘 Monthly Wellness Fridays - extra long weekend every month
• 👶 Full Paid Parental Leave
• 🏠 Home office stipend based on country
• 📚 Professional development courses in Cloudbeds University

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Role-specific Interview· 45 min