💼 About This Role

You'll conduct discovery conversations with prospects, design and deliver compelling presentations to showcase Talkdesk's AI-first customer experience solutions. Your core impact will be mapping customer needs to the right technical solutions, driving value and closing deals. You'll work closely with product and engineering to influence the product roadmap.

🎯 What You'll Do

• Conduct discovery calls to understand customer needs and pains
• Design and deliver technical presentations and product demonstrations
• Scope, execute, and manage customer pilots and proofs of concept
• Respond to functional and technical RFI/RFP requirements

📋 Requirements

• 5+ years of experience as a Solutions Engineer in software or telecommunications
• Bilingual in French and English
• Ability to deliver compelling presentations and demonstrations

✨ Nice to Have

• Knowledge of CRM, ITSM, or data warehousing
• Knowledge of UCaaS or CCaaS software
• Knowledge of web/scripting technologies

🎁 Benefits & Perks

• 🌍 Global impact with a leader in CCaaS
• 🤖 AI-first innovation culture
• 🏆 Award-winning cloud platform (Forbes Cloud 100)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical presentation/demo· 60 min