Tech Stack

Description

As a Senior Client Success Manager, you will own client relationships within a defined territory, ensuring successful onboarding, driving adoption, and fostering long-term satisfaction. You'll serve as the main liaison between clients and internal teams, advocating for their needs and contributing to expansion opportunities.

Requirements

• Experience in healthcare or health tech
• Strong communication and relationship-building skills
• Data-driven mindset to manage client success
• Ability to travel up to 90% for external-facing roles

Responsibilities

• Serve as primary point of contact for clients in assigned territory
• Build strong, trusting relationships with clinical and administrative stakeholders
• Drive product adoption and ensure successful onboarding
• Proactively manage client health and identify expansion opportunities