💼 About This Role

You'll deliver end-to-end customer service for an energy company that prioritizes real conversations over scripts. Your core impact is solving billing, meter, and energy queries while cutting through jargon to make energy easy for customers.

🎯 What You'll Do

• Help customers understand bills, meters, and tariffs
• Solve billing queries, meter issues, and energy problems
• Handle queries end-to-end, including complaints
• Adapt conversations to find solutions without scripts

📋 Requirements

• Passion for great customer service
• Comfort with fast-paced change and continuous learning
• Ability to handle tough calls with empathy and composure

✨ Nice to Have

• Experience in energy or utilities industry
• Knowledge of climate change or green energy topics
• Multilingual skills

🎁 Benefits & Perks

• 💜 Supportive team culture - no egos, just brilliance
• ⚡ Fast-paced environment with constant learning
• 🌍 Make a difference on climate change
• 📞 Full training for energy industry knowledge

🚩 Heads Up

• Role description includes negative framing ('soul-sucking call centre job') which may indicate low morale
• Requirements list is lengthy and includes soft skills beyond core dealbreakers