💼 About This Role

You'll lead a team of Customer Success Executives managing enterprise health system accounts for an AI-driven healthcare solutions company. Your core impact is driving successful implementation, adoption, and long-term customer value across complex healthcare environments. This role blends strategic account management with team leadership in a mission-driven, fast-paced organization.

🎯 What You'll Do

• Lead and develop a team of Customer Success Executives
• Manage executive stakeholder relationships in health systems
• Oversee implementation and adoption of AI healthcare solutions
• Partner cross-functionally with Product, Engineering, and Sales

📋 Requirements

• 8–12+ years of experience in healthcare
• 5+ years in customer-facing leadership roles supporting health systems
• Strong understanding of clinical workflows and healthcare operations
• Experience leading cross-functional initiatives in health tech or SaaS

✨ Nice to Have

• Familiarity with AI or digital health technologies
• Experience in change management
• Enterprise customer success leadership in high-growth organizations

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience
• 🚀 Career growth in a rapidly scaling organization
• 🏥 Mission-driven culture improving patient outcomes
• 🏖️ Flexible remote structure with client engagement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Requires 8-12+ years experience but no salary range provided
• Mentions 'travel regularly' which may conflict with remote role