🛠 Tech Stack

💼 About This Role

You'll be the front line for clients using our treasury management platform, solving problems and keeping things moving. You'll work cross-functionally to deliver fast, thoughtful solutions and build trust. This role offers hands-on exposure to how leading global organizations manage treasury and financial risk.

🎯 What You'll Do

• Troubleshoot and resolve client issues end-to-end
• Manage and prioritize incoming requests to meet SLAs
• Work cross-functionally with Customer Success, Solutions, and Engineering
• Spot patterns in client issues and share actionable insights

📋 Requirements

• 3-5 years of B2B technical support experience
• Comfortable navigating APIs and bank connectivity
• Working knowledge of SQL and reporting tools

✨ Nice to Have

• Familiarity with treasury, banking, or accounting concepts
• Experience with RSA, Symantec, or similar tools

🎁 Benefits & Perks

• 💰 Competitive salary, bonuses, and equity
• 🏖️ Generous vacation policy - work with your manager to take time off
• 👶 Industry-leading parental leave and family planning benefits
• 🍱 Catered lunches and weekly onsite programming
• 💻 Mobile phone stipend

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min