Tech Stack

Description

You will be the expert for our customers' travel needs using our tool, handling inquiries, bookings, and changes via phone, chat, and email, with a focus on complex requests in flight and transport. Work either on-site in Munich or remotely from anywhere in Germany, with flexible shift options.

Requirements

• Completed tourism vocational training or equivalent degree
• At least 1 year of B2B customer service experience
• Strong service and customer orientation
• Very good knowledge of Amadeus (rebookings, manual reissues, refunds, queues)
• Fluent German and very good English skills

Responsibilities

• Handle complex customer inquiries and bookings for flights and transport
• Process bookings, changes, cancellations, and rebookings via phone, chat, and email
• Find proactive solutions for customer issues independently
• Provide competent support for the Lanes & Planes tool
• Perform back-office tasks such as creating and modifying bookings