🛠 Tech Stack

💼 About This Role

You'll lead end-to-end onboarding for new customers on a complex SaaS platform. You'll ensure successful adoption and act as a trusted partner during the early customer lifecycle. This role offers fully remote flexibility and cross-functional collaboration.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide setup and configuration
• Manage customer data migration and ensure accuracy
• Collaborate with Sales, Support, and Engineering teams

📋 Requirements

• 1-2 years of experience in customer onboarding or customer-facing roles
• Strong project management skills with ability to manage multiple customers
• Experience working with senior stakeholders across different levels
• Ability to quickly learn and explain SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred
• Analytical mindset with process improvement orientation
• Experience with CRM systems

🎁 Benefits & Perks

• 🏠 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 🧠 Mental health support and confidential counseling
• 💰 Retirement savings with employer contributions
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min