💼 About This Role

You'll lead operational and service activities in a collaborative environment, managing a team while driving strategic planning and continuous improvement. Your core impact will be aligning operational goals with organizational priorities. This role offers full-time remote work with defined benefit pension.

🎯 What You'll Do

• Support operational planning and work organization
• Develop and monitor unit action plans and performance indicators
• Lead team through coaching, performance management, and talent development
• Oversee service delivery to maximize efficiency and satisfaction

📋 Requirements

• Bachelor's degree in a related field
• 8 years of relevant professional experience
• 3 years in a management or leadership role
• Fluency in French is required

✨ Nice to Have

• Experience supporting change management
• Strong customer service orientation
• Ability to collaborate across teams

🎁 Benefits & Perks

• 💰 Competitive salary with annual bonus
• 🏡 Full-time remote work
• 🏖️ 4 weeks flexible vacation starting first year
• 🏦 Defined benefit pension plan
• 🏥 Comprehensive group insurance including telemedicine

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min