🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch real estate agents as their primary account manager at Compass. Your core impact is driving adoption of our platform through 1:1 support, training, and marketing assistance. This role stands out for its direct influence on agent satisfaction and community building.

🎯 What You'll Do

• Manage a portfolio of high-touch customers as their day-to-day contact
• Promote adoption of Compass technology via 1:1 support and training
• Provide marketing support: answer questions, create collateral
• Partner with Onboarding for welcoming new customers

📋 Requirements

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs
• Strong problem-solving and analytical skills

✨ Nice to Have

• Real estate experience
• Live or remote training experience
• Experience with enterprise technology (Zendesk, Salesforce, Confluence)

🎁 Benefits & Perks

• 💰 Incentive programs including cash, equity, or commissions
• 🏖️ Paid vacation, holidays, sick time, parental leave, and recharge leave
• 🏥 Medical, dental, vision, tele-health benefits
• 📈 401(k) plan and flexible spending accounts
• 🐾 Pet insurance and Employee Assistance Program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min