🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers, resolving complex issues within WordPress ecosystems. Your work directly impacts platform stability and customer success. You'll collaborate with a globally distributed team in a fully remote, open-source-driven environment.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Investigate and resolve complex issues with WordPress applications and plugins
• Perform in-depth debugging using logs, monitoring tools, and code analysis
• Contribute to internal knowledge resources and troubleshooting documentation

📋 Requirements

• WordPress expertise including themes, plugins, hooks, and WP-CLI
• Proficiency in PHP, JavaScript, HTML, and CSS
• Experience in customer-facing technical support or enterprise environments
• U.S. residency and American citizenship required

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or reverse proxies
• Enterprise-level WordPress hosting experience

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🌍 Fully remote work environment
• 💡 Continuous learning opportunities across WordPress and open-source tech
• 📈 Career advancement across support, engineering, and leadership

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Hiring Manager Interview· 45 min