Tech Stack

Description

You will troubleshoot complex technical issues for AppOmni's customers, working closely with product, engineering, and customer success teams to resolve cases and advocate for customer needs. Your role involves debugging, creating reproducible test cases, and continuously improving support processes to maximize customer value.

Requirements

• 1-2 years technical support experience
• Zendesk proficiency required
• Ability to triage and drive resolution
• Self-starter with ability to learn complex concepts
• Fluent in spoken and written English

Responsibilities

• Answer customer questions through support queue
• Debug issues and create reproducible test cases
• Own case resolution with cross-functional teams
• Track support metrics and identify trends
• Advocate for customers internally