🛠 Tech Stack

💼 About This Role

You'll own a portfolio of ~40 enterprise customers, driving adoption of AI-powered automation and ecommerce support optimization. You'll act as a senior partner on business and technical strategy for named accounts.

🎯 What You'll Do

• Lead QBRs and long-term account planning tied to business outcomes
• Drive advanced adoption of AI, automation, and integrations
• Identify risks early and drive recovery plans for high-value accounts
• Partner with Sales, Product, and Support teams on customer outcomes

📋 Requirements

• 5+ years in Customer Success, Implementation, or Consulting
• Experience managing complex enterprise customers
• Strong project management and problem-solving skills
• Ability to influence stakeholders and drive outcomes without authority

✨ Nice to Have

• Experience with ecommerce or support operations
• Passionate about AI and automation in customer support

🎁 Benefits & Perks

• 💰 Equity included
• 💵 Commission ($19k-$24k)
• 📚 Annual L&D budget
• 🤖 Premium AI tools (ChatGPT, Claude, etc.)