🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner to our most critical customers, helping them maximize the value of Docker's platform. You'll bridge engineering and business outcomes, guiding adoption strategies and championing customer needs. This role offers the chance to shape world-class customer success at a globally distributed, remote-first company that's central to the AI-driven shift in software development.

🎯 What You'll Do

• Drive product adoption aligned to customer objectives
• Collaborate with sales to document customer SDLC and goals
• Conduct Executive Business Reviews to highlight value
• Facilitate communication between customers and internal teams

📋 Requirements

• Proven experience in customer-facing technical roles (TAM, Solutions Architect, DevOps Consultant)
• Strong understanding of containerization, CI/CD, and infrastructure-as-code
• Skilled at identifying patterns and building system-level strategies
• Effective communicator who engages both ICs and execs

✨ Nice to Have

• Experience supporting developer-first platforms
• Experience working within cloud-native ecosystems

🎁 Benefits & Perks

• 🏖️ Flexible PTO plan encouraging time off for personal interests
• 📚 Training stipend for conferences, courses, and classes
• 🏡 Home office setup support
• 👨‍👩‍👧‍👦 16 weeks paid parental leave
• 💻 Technology stipend equivalent to $100 net/month

📨 Hiring Process

30-day onboarding and ramp-up, shadowing experienced TAMs, then own a customer portfolio by 90 days.