🛠 Tech Stack

💼 About This Role

You'll be the frontline support for enterprise customers of an AI-driven legal platform, handling technical issues and ensuring a seamless experience. You'll solve problems ranging from AI output quality to API troubleshooting, working closely with cross-functional teams.

🎯 What You'll Do

• Serve as first point of contact for customer support inquiries
• Manage multiple priorities during assigned support shifts
• Collaborate with teammates to troubleshoot complex issues
• Document customer interactions for continuous improvement

📋 Requirements

• 3+ years of technical support experience with enterprise customers
• Exceptional empathy and communication skills
• Solid understanding of APIs
• Proficiency with CRM and support tools

✨ Nice to Have

• Experience supporting AI-driven products
• Knowledge of authentication and error logs

🎁 Benefits & Perks

• 🏖️ Hybrid working: 3 days in office, 2 from home
• 📚 Professional development stipend
• 🎓 4-week onboarding program
• 🚀 Cross-functional project opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min