💼 About This Role

You'll provide front-line support to consumer and business banking customers in a high-volume Contact Center environment. Your core impact is delivering exceptional service through inbound calls, chats, and secure messages while ensuring compliance and one-touch resolution.

🎯 What You'll Do

• Answer inbound calls, chats, and secure messages from customers.
• Perform account maintenance and servicing for personal and business accounts.
• Support business account onboarding and review applications for compliance.
• Document interactions and escalate complex issues as needed.

📋 Requirements

• Associate's Degree or equivalent experience.
• 2+ years experience in a financial institution or call center.
• Working knowledge of deposit accounts and basic business banking products.
• Ability to work varied schedules including evenings, weekends, and holidays.

✨ Nice to Have

• Experience supporting consumer and small business banking customers.
• Familiarity with KYC/CIP and banking compliance requirements.
• Bilingual (English/Spanish) skills.

🎁 Benefits & Perks

• 💰 $23/hour with bilingual premium
• 🏠 Fully Remote work
• 🏦 401(k) plan
• 🏥 Health, Dental, Vision insurance
• 🎁 Annual Cash Bonus and Equity Options

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Initial Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min