🛠 Tech Stack

💼 About This Role

You'll lead the design strategy for the Customer Experience group, driving end-to-end product solutions rooted in customer needs. You'll shape product direction and influence the roadmap, ensuring customer experience is a priority. This role combines strategic vision with hands-on design, leveraging Design Thinking and Lean UX methods to deliver value quickly.

🎯 What You'll Do

• Define and execute the design strategy for your customer experience area.
• Collaborate with product and business leadership to influence roadmap.
• Map and reimagine user journeys to identify high-impact design opportunities.
• Lead concept testing and validate design decisions through experiments.

📋 Requirements

• Proven track record of defining UX direction and setting product design vision.
• Strong communication skills to influence peers, product leadership, and business stakeholders.
• Systems thinking approach to design, considering the entire user experience.
• Deep customer obsession with history of turning research into actionable strategy.

✨ Nice to Have

• Experience in the vacation rental or hospitality industry.
• Prior mentorship or contribution to design culture growth.

🎁 Benefits & Perks

• 🏖️ Remote-first culture with flexible working hours.
• 💰 Competitive compensation including equity options.
• 🌍 International team of 380+ people across 60 nationalities.
• 📚 Learning budget for professional development.

🚩 Heads Up

• Role title 'Principal' but may overlap with 'Lead' responsibilities.
• Vague requirements: 'bring a strong point of view' is subjective.
• No specific years of experience required, relying on inferred seniority.