9h ago

Senior Instructional Designer, Customer Education

Remote

$112.2k-$151.8k / year

full-timesenior Remotesoftware

🛠 Tech Stack

💼 About This Role

You'll design and build educational content for Harvey Academy, our customer-facing learning platform. You'll own course development from concept through delivery, applying adult learning principles to make Harvey's AI-powered platform accessible to diverse audiences. This is an ideal role for an experienced instructional designer who combines creative problem-solving with strong production skills.

🎯 What You'll Do

  • Translate content plans into polished courses and learning paths for Harvey Academy.
  • Design detailed storyboards, scripts, and course outlines for complex technical concepts.
  • Produce instructional videos end-to-end from scripting through editing.
  • Partner with the Learning Designer to align on content standards and maintain consistent learner experience.

📋 Requirements

  • 5+ years of experience in instructional design for technical SaaS products.
  • Proven experience in video production including scripting, filming, and editing.
  • Strong writing skills for creating training materials across multiple formats.
  • Deep familiarity with adult learning theories and instructional design frameworks (e.g., ADDIE, SAM).

✨ Nice to Have

  • Experience creating educational content for regulated industries (legal, financial services, healthcare).
  • Degree in Instructional Design, Educational Technology, Learning Sciences, or related field.
  • Active use of AI tools (ChatGPT, Claude, Gemini) to accelerate content creation.

🎁 Benefits & Perks

  • 💰 Equity offers
  • 💵 Bonus eligible
  • 🏠 Remote work environment
  • 💼 Generous PTO policy
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