9h ago
Senior Instructional Designer, Customer Education
Remote
$112.2k-$151.8k / year
full-timesenior Remotesoftware
🛠 Tech Stack
💼 About This Role
You'll design and build educational content for Harvey Academy, our customer-facing learning platform. You'll own course development from concept through delivery, applying adult learning principles to make Harvey's AI-powered platform accessible to diverse audiences. This is an ideal role for an experienced instructional designer who combines creative problem-solving with strong production skills.
🎯 What You'll Do
- Translate content plans into polished courses and learning paths for Harvey Academy.
- Design detailed storyboards, scripts, and course outlines for complex technical concepts.
- Produce instructional videos end-to-end from scripting through editing.
- Partner with the Learning Designer to align on content standards and maintain consistent learner experience.
📋 Requirements
- 5+ years of experience in instructional design for technical SaaS products.
- Proven experience in video production including scripting, filming, and editing.
- Strong writing skills for creating training materials across multiple formats.
- Deep familiarity with adult learning theories and instructional design frameworks (e.g., ADDIE, SAM).
✨ Nice to Have
- Experience creating educational content for regulated industries (legal, financial services, healthcare).
- Degree in Instructional Design, Educational Technology, Learning Sciences, or related field.
- Active use of AI tools (ChatGPT, Claude, Gemini) to accelerate content creation.
🎁 Benefits & Perks
- 💰 Equity offers
- 💵 Bonus eligible
- 🏠 Remote work environment
- 💼 Generous PTO policy
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