💼 About This Role

You'll own the post-sales customer relationship, ensuring successful onboarding and value delivery for RetailNext's analytics solutions. You'll proactively monitor customer health and drive product adoption, collaborating cross-functionally to resolve issues. This role offers remote work flexibility with up to 90 days of annual work-from-anywhere.

🎯 What You'll Do

• Own end-to-end customer onboarding and product training
• Serve as primary contact for customer inquiries and issue resolution
• Monitor customer health metrics and drive proactive engagement
• Track product usage and implement recovery actions for at-risk accounts

📋 Requirements

• 2+ years of experience in B2B SaaS customer success
• Professional proficiency in French (spoken and written)
• Experience with customer lifecycle management and onboarding processes
• Ability to troubleshoot technical and operational issues across software/hardware

✨ Nice to Have

• Familiarity with analytics platforms, IoT, or retail technology
• Experience working with global customers

🎁 Benefits & Perks

• 🏠 Remote work with 90 days yearly work-from-anywhere
• 📚 Best Self Allowance – annual stipend for personal growth
• 🌴 Recharge Days – monthly company-wide day off
• 📈 Career investment – growth opportunities
• ⏰ Flexible schedules and autonomy

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Case Interview· 45 min