💼 About This Role

You'll manage a portfolio of enterprise clients, driving adoption and retention across advanced digital solutions. You'll act as a trusted advisor to C-level stakeholders, aligning business goals with data-driven success plans. This role combines customer success, consulting, and commercial strategy in a remote-first environment.

🎯 What You'll Do

• Manage full customer lifecycle for enterprise clients
• Develop and execute data-driven success plans
• Identify upsell and cross-sell opportunities
• Monitor account health and address risks
• Collaborate with internal teams for seamless experience

📋 Requirements

• 5+ years in enterprise customer success or account management
• Experience managing complex enterprise accounts
• Fluency in French and English
• Understanding of digital analytics and data ecosystems

✨ Nice to Have

• Additional European languages
• Familiarity with AI-driven tools
• Experience with SaaS and data warehouses

🎁 Benefits & Perks

• 💰 Performance-based incentives
• 🏖️ Flexible work arrangements
• 📈 Stock options
• 📚 Learning and development programs
• 🌍 Remote and hybrid options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 45 min