Tech Stack

Description

As a Technical Account Manager at Stripe, you will support the company's largest and most complex users by providing strategic consultations and proactive guidance. You'll foster long-term relationships, collaborate cross-functionally to implement operational solutions, and create user-facing content to help businesses optimize their use of Stripe's financial infrastructure.

Requirements

• Minimum 3 years experience in enterprise-level client-facing work
• Strong product sense and problem-solving skills
• Strong written and verbal communication skills in English
• Familiarity with APIs and ability to explain API concepts to technical customers
• Familiarity with SQL and strong technical troubleshooting skills

Responsibilities

• Provide Gold Standard Experience to key stakeholders of assigned accounts
• Work with Operations team to enable Gold Standard Experience across user-facing teams
• Foster long-term user relationships to grow loyalty to Stripe and its products
• Work cross-functionally to implement operational solutions on fraud, disputes, product adoption, and global expansion
• Lead user-facing meetings in person and through video chat