1d ago

Engagement Center Manager

Newark, Delaware

$55.5k-$60k / year

full-timeeducation

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll build and lead a team of Engagement Ambassadors delivering omni-channel outreach for university clients. You'll drive program performance through data-driven strategies and coaching. This role offers hands-on experience in fundraising and engagement management.

๐ŸŽฏ What You'll Do

  • Recruit, hire, coach, and develop a team of part-time Engagement Ambassadors
  • Develop daily outreach strategies using phone, text, and video
  • Monitor program performance and adjust tactics to meet client goals
  • Manage program budget and expenses to ensure financial performance

๐Ÿ“‹ Requirements

  • Associate's degree or equivalent experience
  • Strong supervisory and leadership ability demonstrated in past work
  • Organizational skills to manage a multi-faceted engagement center
  • Proficient in Microsoft Office (Word, PowerPoint, Excel)

โœจ Nice to Have

  • Former call center, fundraising, or enrollment experience
  • Ability to thrive with limited oversight
  • Comfort with mathematics and statistical analysis

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Comprehensive health insurance
  • ๐Ÿ’ฐ 401k company match with immediate vesting
  • ๐Ÿ–๏ธ Paid time off
  • ๐Ÿ‘ถ Paid parental leave

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Identity verification (CLEAR)
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