1d ago
Engagement Center Manager
Newark, Delaware
$55.5k-$60k / year
full-timeeducation
๐ Tech Stack
๐ผ About This Role
You'll build and lead a team of Engagement Ambassadors delivering omni-channel outreach for university clients. You'll drive program performance through data-driven strategies and coaching. This role offers hands-on experience in fundraising and engagement management.
๐ฏ What You'll Do
- Recruit, hire, coach, and develop a team of part-time Engagement Ambassadors
- Develop daily outreach strategies using phone, text, and video
- Monitor program performance and adjust tactics to meet client goals
- Manage program budget and expenses to ensure financial performance
๐ Requirements
- Associate's degree or equivalent experience
- Strong supervisory and leadership ability demonstrated in past work
- Organizational skills to manage a multi-faceted engagement center
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
โจ Nice to Have
- Former call center, fundraising, or enrollment experience
- Ability to thrive with limited oversight
- Comfort with mathematics and statistical analysis
๐ Benefits & Perks
- ๐ฅ Comprehensive health insurance
- ๐ฐ 401k company match with immediate vesting
- ๐๏ธ Paid time off
- ๐ถ Paid parental leave
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Identity verification (CLEAR)
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