💼 About This Role

You'll lead customer onboarding for a SaaS platform in the financial crime and compliance space, acting as the key link between new clients and internal teams. Your core impact is translating complex requirements into configured solutions while managing multiple concurrent projects. This contract role offers flexible remote work with autonomy and about 20 hours per week.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers
• Translate customer needs into configuration plans and workflows
• Coordinate with customer success, technical, and product teams
• Track project progress, report KPIs, and manage risks

📋 Requirements

• Experience implementing B2B SaaS or enterprise software
• Project management skills with ability to manage ambiguous projects
• Cross-functional experience with technical teams
• Communication skills to simplify technical concepts

✨ Nice to Have

• Experience in financial crime or compliance domain
• Prior remote work experience

🎁 Benefits & Perks

• 💻 Fully remote work with flexible hours
• 💰 Competitive hourly compensation
• 📈 High-impact role in customer onboarding
• 🌱 Exposure to enterprise SaaS implementations
• 🤝 Inclusive remote-first culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 1 hour