🛠 Tech Stack

💼 About This Role

You'll support healthcare workplace customers via voice and email, resolving shift, payment, and platform issues in real time. You'll deepen expertise in products and processes to identify recurring issues. This role offers 100% remote work and a startup environment that rewards skills over credentials.

🎯 What You'll Do

• Engage with workplace customers over voice and email.
• Resolve shift, payment, and platform-related issues in real time.
• Navigate Zendesk and Clipboard portal to log and update cases.
• Collaborate with Billing, Account Management, and Worker Operations.

📋 Requirements

• Customer-centric mindset with genuine care for helping customers.
• Strong communication skills in clear, professional English.
• Proactive problem-solving without relying on scripts.
• High accountability and consistent delivery of results.

🎁 Benefits & Perks

• 🌍 100% Remote work from anywhere.
• 🚀 Fast-paced startup environment with growth opportunities.
• 📋 Skill-based hiring process, not just credentials.

📨 Hiring Process

Application, Case Study, Interview with Hiring Manager, Executive Interview, Offer.