🛠 Tech Stack

💼 About This Role

You'll own data-driven customer lifecycle programs to maximize retention, expansion, and advocacy. Your core impact is driving product adoption and reducing churn through multi-channel campaigns. This role partners closely with Customer Success, Sales, and Product teams.

🎯 What You'll Do

• Design multi-channel upsell and cross-sell campaigns to drive revenue expansion
• Build and optimize retention programs to reduce churn
• Own customer advocacy programs for reviews and case studies
• Partner with Customer Success to design onboarding and activation journeys

📋 Requirements

• 6+ years in customer marketing or lifecycle marketing within B2B SaaS
• Deep expertise in data-driven customer programs across the post-sale journey
• Strong analytical skills with CDP, product analytics, and marketing automation experience
• Demonstrated ability to design experimentation frameworks (A/B testing) and optimize campaigns

✨ Nice to Have

• Experience in GRC, risk management, or compliance software
• Background in sales-led growth (SLG) B2B SaaS environments
• Track record of planning customer events or conferences

🎁 Benefits & Perks

• 💰 Equity options
• 🏥 Flexible health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cross-functional Panel· 60 min