Description

You will assist customers by answering questions about IDT products and services, maintaining customer records, and solving product or service problems. As a customer service representative, you'll be an ambassador on the phone, recommending products and advocating for customers by providing feedback to management.

Requirements

• English 85%
• Positive attitude
• Professionalism
• Schedule flexibility
• Documentation Skills
• Multi Tasking
• High School Diploma
• Previous customer service experience (desired)
• Computer skills & aptitude
• Problem-solving skills and the ability to think under pressure
• Communication (via phone, email and chat) skills
• Team player
• People oriented
• Ownership to follow up on situations

Responsibilities

• Assist customers by answering IDT products and services questions
• Open accounts to review information and provide details
• Maintain customers' records by updating account information
• Solve products or service problems by addressing complaints or comments
• Determine the cause of problems to select and execute the best resolution
• Be an ambassador on the phone, spreading the word and recommending potential products or services
• Be an advocate and the voice of the customer to management
• Provide feedback of improvements needed by collecting customer information and analyzing customer needs