💼 About This Role

You'll lead a team of Intake Specialists to provide seamless customer service for patients and caregivers. You'll manage performance, resolve escalations, and drive process improvements in a fast-paced healthcare environment. This role offers weekends off and a chance to make a tangible positive impact.

🎯 What You'll Do

• Mentor and advise 8 team members on customer service
• Manage team performance through feedback and motivation
• Resolve escalated or complex inquiries from team members
• Monitor daily workflows for policy compliance and goals

📋 Requirements

• Management or supervisory experience with a team
• Performance management experience including feedback and coaching
• Proficiency in intake processes and systems
• Strong analytical and organizational skills

✨ Nice to Have

• Bilingual Spanish strongly preferred
• Experience with case management metrics

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🏥 Medical benefits
• 📈 Retirement plans
• 🧘 Wellness programs
• 🎉 Fun company events and learning opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min