🛠 Tech Stack

💼 About This Role

You'll own the vision and roadmap for Customer Success Management applications, shaping customer lifecycle workflows and digital tools that drive measurable customer outcomes. This role bridges Customer Success, Operations, and technical teams in a fast-paced SaaS environment.

🎯 What You'll Do

• Define product vision, roadmap, and backlog for CSM applications
• Translate business requirements into user stories and acceptance criteria
• Partner with operations to plan sprints and prioritize development work
• Design and optimize customer success workflows across lifecycle
• Support release planning, communication, and stakeholder alignment

📋 Requirements

• 3–5 years experience in SaaS, CS Operations, or Product Ownership
• Experience with Customer Success platforms like Gainsight
• Ability to translate business processes into system requirements
• Experience in Agile environments with backlog management and sprint planning

✨ Nice to Have

• Gainsight administration or certification
• Salesforce CRM experience
• Data analysis skills and understanding of data structures

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with industry standards
• 🏡 Flexible work arrangements including hybrid and remote
• 🌴 Generous PTO depending on location
• 📈 Stock options for full-time employees
• 🎉 Regular team events and global collaboration

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min