💼 About This Role

You'll be the person who makes sure every user has the best possible Staycation experience, combining empathy and rigor. You'll interact daily with users across multiple countries and collaborate with partner hotels and internal sales teams to deliver exceptional experiences.

🎯 What You'll Do

• Respond to user requests and help prepare their Staycation.
• Collaborate with partner hotels and internal sales teams.
• Proactively follow up after incidents to turn detractors into ambassadors.
• Represent user voice internally to improve offers.

📋 Requirements

• 1+ year experience in B2C customer engagement or care.
• Excellent written and spoken French and English.
• Organized and detail-driven with thoroughness.

✨ Nice to Have

• Solid level of Spanish.
• Experience with Zendesk or similar support tool.

🎁 Benefits & Perks

• 👥 Small tight-knit team with direct impact.
• 🎧 Real responsibilities from day one with short decision cycles.
• 📈 Shape the future of the Care team as we scale.

📨 Hiring Process

Hiring process includes recruiter interview, manager interview, technical interview, and final meetings with leadership and supply team.