Description

As a Samsara Technical Account Manager, you will act as a trusted technical advisor, proactively optimizing customers' technical health and driving long-term platform adoption. You'll translate operational goals into technical solutions, manage customer portfolios in Mexico, and collaborate cross-functionally to champion customer needs.

Requirements

• Deep technical acumen and consultative problem-solving skills
• Ability to communicate effectively with both technical and executive stakeholders
• Experience managing customer relationships and delivering measurable value
• Proficiency in troubleshooting complex technical issues
• Cross-functional collaboration skills with Sales, Support, and Product teams

Responsibilities

• Drive value realization by aligning Samsara solutions with customer business objectives
• Execute technical account management, including success plans and risk mitigation
• Serve as primary technical point of contact, mastering Samsara platform including APIs and hardware
• Provide consultative problem-solving and own ticket lifecycle from report to resolution
• Communicate with influence in customer meetings, from technical deep dives to executive reviews