Tech Stack

Description

You will develop in-depth knowledge of the Klaviyo platform and provide high-quality support to EMEA customers via email and live chat, resolving technical and non-technical issues while transforming workflows with AI.

Requirements

• Fluent English and Polish (written and spoken)
• Ability to work weekends (Tue-Sat or Sun-Thu)
• 1+ years in customer-facing role troubleshooting software/SaaS
• Excellent communication skills, able to explain technical concepts
• Full authorization to work in Ireland

Responsibilities

• Develop in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email and live chat
• Diagnose software issues and resolve escalated complaints
• Support non-technical questions (marketing, sales, e-commerce)
• Document troubleshooting steps and transform workflows with AI