🛠 Tech Stack

💼 About This Role

You'll serve as a critical escalation point for complex identity security and fraud prevention issues on the Mosaic platform. You'll drive root cause analysis and collaborate with engineering to improve product stability.

🎯 What You'll Do

• Provide advanced technical support within SLA
• Manage escalations and perform root cause analysis
• Troubleshoot platform issues including functionality and usability
• Replicate customer issues in the support test environment

📋 Requirements

• At least 6 years of technical support engineering experience
• Experience working in mission critical environments
• Hands on experience with Linux operating system
• Practical knowledge of REST API

✨ Nice to Have

• Familiarity with programming languages like Java, Python, or bash
• Experience with database management
• Knowledge of authentication protocols like OIDC, OAuth, SAML

🎁 Benefits & Perks

• 🌍 Flexible Work Environment: Remote options for North American candidates
• 📈 Growth Opportunities: Professional development and career advancement
• 🤝 Collaborative Team Culture: Innovative team in security space

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min