🛠 Tech Stack

💼 About This Role

You'll manage a high-volume portfolio of District and School level accounts, driving renewals and customer value through a scalable engagement strategy. You'll leverage data-driven insights to prioritize outreach and reduce churn risk. This role offers the opportunity to impact student learning outcomes at a global education technology leader.

🎯 What You'll Do

• Manage 300-350 accounts driving renewals and retention
• Execute scaled engagement strategy with automated and high-touch interactions
• Deliver value through data-driven insights and customer health scores
• Partner with Sales to identify expansion opportunities

📋 Requirements

• 1-3 years experience in Customer Success, Account Management, or Renewals
• Experience managing a high-volume book of business preferred
• Strong analytical and organizational skills
• Excellent communication and relationship-building skills

✨ Nice to Have

• Experience with Salesforce, Gainsight, or Outreach
• Background in education technology

🎁 Benefits & Perks

• 🏥 World Class Health Benefits: Medical, Dental, Vision, Telehealth
• 💰 401(k) and Roth 401(k) with company match
• 🏖️ Paid Vacation and Sick Time Off plus 12 Paid Holidays
• 👶 Parental Leave: 20 total weeks with 14 weeks paid
• 🎓 Tuition Reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min