2d ago

Customer Support Developer (Databases)

Canada

$101k-$110k / year

full-time Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll be the primary technical escalation point for database-related customer issues, writing Java and Kotlin to fix bugs in open-source connectors. Your core impact is shaping how customers move mission-critical data between databases, warehouses, and lakes. You'll champion the customer voice while getting your hands dirty in the code and contributing to Airbyte's open-source connectors.

๐ŸŽฏ What You'll Do

  • Serve as primary technical escalation point for database customer issues
  • Reproduce bugs by inspecting connector logs, query plans, and sync state
  • Contribute fixes to open-source database connectors in Java/Kotlin
  • Train and mentor Technical Support Engineers on database connector concepts

๐Ÿ“‹ Requirements

  • 3-5 years of experience with relational databases (PostgreSQL, MySQL, MSSQL)
  • Proficiency in Java and/or Kotlin for debugging and development
  • Experience troubleshooting CDC (WAL/binlog/redo logs) patterns
  • Hands-on experience with data warehouses like Snowflake, BigQuery, or Redshift

โœจ Nice to Have

  • Familiarity with Airbyte or similar data integration platforms
  • Experience with cloud object storage (S3, GCS, Azure Blob)
  • Knowledge of schema evolution and typed-columns behavior

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Remote-first culture
  • ๐Ÿ’ฐ Competitive equity
  • ๐Ÿ“š Professional development budget
  • ๐Ÿฅ Health and dental coverage
  • ๐Ÿ’ก AI-assisted workflows

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Technical Coding Challengeยท 60 min
  3. 3Hiring Manager Interviewยท 45 min
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