🛠 Tech Stack

💼 About This Role

You'll join Sigma's award-winning support team, helping customers solve technical challenges with the Sigma platform. You'll diagnose complex issues and collaborate with Product, Engineering, and GTM teams to drive solutions and improve support operations.

🎯 What You'll Do

• Diagnose and resolve complex technical issues with customers and pre-sales team
• Develop best practices and tools for issue diagnosis and performance optimization
• Collaborate with cross-functional teams to improve user experience
• Document common patterns and build tooling for issue resolution

📋 Requirements

• Industry experience supporting enterprise products for data analytics
• Strong SQL proficiency including JOINs, Window Functions, CTEs
• Proficient in data modeling concepts
• Excellent verbal and written communication skills

✨ Nice to Have

• Experience supporting a cloud service in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS

🎁 Benefits & Perks

• 📈 Equity
• 🏥 Generous health benefits
• 🏖️ Flexible time off
• 👶 Paid bonding time for all new parents
• 🚍 Commuter and FSA benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min

🚩 Heads Up

• Uses AI tools in screening (potential bias/opacity)
• In-office requirement in London but EMEA role (limited flexibility)