🛠 Tech Stack

💼 About This Role

You'll lead AI transformation for enterprise clients, designing automation strategies using Channel Talk's AI features. Your work directly drives customer success and product growth.

🎯 What You'll Do

• Design and propose AI-driven operational flows and automation strategies
• Lead onboarding and project management to achieve Time to Value
• Analyze data and conduct QBRs to drive retention and automation rates
• Collaborate with product team on feature improvements based on VOC

📋 Requirements

• 3+ years of CS, sales, or IT consulting experience in B2B SaaS
• Experience in direct client negotiations that generated revenue
• Ability to structurally understand client issues and propose logical solutions
• Experience leading cross-functional projects with multiple teams

✨ Nice to Have

• AI tool or DX implementation experience
• High-touch CS management experience
• CRM/SFA data analysis and process building experience

🎁 Benefits & Perks

• 📚 Unlimited book purchases for business needs
• 🏋️ Wellness or global learning allowance up to ¥20,000/month
• 🤖 AI tool allowance ¥10,000/month for personal AI tools
• 🌐 Global knowledge sharing across Japan, Korea, US
• 🏖️ 120+ days off per year

📨 Hiring Process

Document screening → 2-3 interviews → reference check → offer.