🛠 Tech Stack

💼 About This Role

You'll serve as a senior product support resource for a .NET application on Azure, assisting clients with complex technical issues and owning cases end-to-end. You'll also perform proactive system monitoring and support infrastructure changes to ensure platform stability. This role combines hands-on support with operational awareness in a remote-first environment.

🎯 What You'll Do

• Diagnose and resolve complex technical issues in a .NET/Azure application.
• Own support cases end-to-end: investigation, communication, resolution, follow-up.
• Proactively monitor system health using monitoring and alerting tools.
• Support and validate infrastructure changes to ensure client impact is minimized.

📋 Requirements

• Advanced SQL skills for data analysis and troubleshooting.
• Strong experience supporting .NET applications on Microsoft Azure in production.
• Excellent English communication skills, verbal and written.
• Proven ability to manage complex support cases with clients directly.

✨ Nice to Have

• Experience in alternative assets, financial services, or regulated industries.
• Knowledge of PowerShell or scripting for automation.
• Familiarity with Azure monitoring and logging tools.

🎁 Benefits & Perks

• 🌍 Remote work flexibility.
• 📈 Professional development and growth opportunities.
• 💻 Cutting-edge tech stack in cloud and CRM.
• 🏢 Collaborative team environment with Engineering and TechOps.