🛠 Tech Stack

💼 About This Role

You'll troubleshoot complex issues for developers building LLM-powered applications using the Braintrust observability platform. You'll own support communications via Slack and email, reproduce bugs, and collaborate with Engineering to ship fixes. Your work will directly impact *developer experience* and *product reliability*.

🎯 What You'll Do

• Diagnose and resolve API/SDK issues in Python or TypeScript
• Reproduce customer bugs and collaborate with Engineering
• Own support communications via Slack and email
• Write and maintain knowledge base documentation

📋 Requirements

• 3-8+ years supporting developer-facing products
• Can debug Python and/or TypeScript codebases
• Comfortable learning APIs, SDKs, and developer tools quickly
• Take personal ownership of technical problems

✨ Nice to Have

• Experience supporting developer tools, ML infrastructure, or observability platforms
• Familiarity with OpenAI, Anthropic, or similar LLM APIs
• Comfort with datasets, evaluation metrics, or prompt engineering

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🍽️ Daily lunch, snacks, and beverages
• 🏖️ Flexible time off
• 💵 Competitive salary and equity
• 🤖 AI Stipend