Tech Stack

Description

You will lead and scale a high-impact team that owns the persistent technical relationship with strategic premium support customers, serving as the long-term architectural authority for building, deploying, and scaling intelligent workflows on Airtable's platform.

Requirements

• 10+ years in technical support, solution architecture, or technical account management
• 5+ years leading enterprise-facing technical teams
• Solutions-architect mindset with ability to evaluate customer builds
• Strong intuition for AI tools and approaches
• Working fluency in AI architecture concepts

Responsibilities

• Lead and scale a high-performing team of Technical Account Managers
• Own the team's technical depth across Airtable's agent capabilities
• Coach and mentor Managers and ICs
• Establish frameworks for assessing technical health of Premium accounts
• Engage directly with customers during critical technical projects or escalations