🛠 Tech Stack

💼 About This Role

You'll manage post-sale relationships for a portfolio of ~200 accounts, ensuring customer success and ROI with ControlUp's DEX platform. You'll drive renewals, upsell, and cross-sell opportunities while collaborating with internal POD teams. This role combines human touch with digital engagement for a superlative customer experience.

🎯 What You'll Do

• Engage customers to align goals with solutions
• Drive retention and growth of lifetime customer value
• Support POD teams in expanding accounts via upsell
• Monitor product experience and recommend improvements

📋 Requirements

• Fluent in Dutch & English
• Track record in SaaS businesses
• Portfolio of 200+ accounts across segments
• Proven ability to conduct seven-figure renewal negotiations

✨ Nice to Have

• Experience with Outreach.io, Gong, Salesforce, Slack, Splunk, Zoom, Google Workspace, FileMaker Pro
• Working knowledge of VDI (Citrix, VMware virtualization)
• Experience with large IT departments

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 📈 Career growth opportunities in a fast-growing SaaS company
• 🌍 Global team collaboration across time zones
• 🏢 Hybrid work flexibility with travel for events
• 💼 Autonomous work environment with initiative expected

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Cross-functional panel· 60 min